• IDENTIFICATION: Guests are required to make reservations in the full name that is listed on his/her government document they will use for travel. If you need to make any changes to a name after travel documents have been issued, Clients will be responsible for all name change fees, if applicable.

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• PAYMENTS:  Our merchant account is with PayPal.  this will allow our clients to make payments through PayPal  or major credit or debit cards. We also accept payments of checks and money order by mail. These payments must be received in full 60 days before travel. Checks and money orders must be made payable to Mrs Travel Bug  P.O. Box 2204 Livermore, CA 94550.. Please enter the name of the trip in the memo line or enter your invoice # if you have one. We also accept payments by phone with a major credit or debit card.

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• REFUNDS:  All payments to Mrs Travel Bug are non-refundable and non-transferable. This is because MTB has contractual agreements with Hotels, Airlines  and other vendors that will not allow us to obtain any refunds.  This way we can keep our package prices competitive and allow you to make monthly payments on your vacation.

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• PASSPORTS AND VISAS:  Passengers are responsible for ensuring that they have the proper travel documents and MUST CHECK  with the respective consulate(s) or visa agency to determine whether any visas or passports are required. Passports  required to be valid for at least 6 months after the date of travel.  Some countries require a full blank VISA page in the passport for stamping purposes. Any information provided on travel description pertains to U.S. Citizens only.  Non-US citizens should check with the respective consulate of the country(s) to be visited for current entry requirements. We strongly suggest all cruise passengers to have a valid passport in their possession while cruising. 

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• TRAVEL PROTECTION: Missing a vacation is bad enough, Losing the money you paid for your vacation is even worse. Therefore we highly recommend travel protection that helps provide coverage for trip cancellation, interruption, baggage loss or delay, medical expenses and more. You are required to select and purchase travel insurance yourself for domestic and international tours. For Caribbean, Mexico and cruise tours, We can add travel insurance to your package when making your reservations. Documents are requested when E-Documents ( Email Documents ) are available, Documents will be delivered via UPS approximately 14-21 days prior, and a fee of $30.00  will apply.  A complete street Street Address is required (No P.O. Boxes) 

• CHILDREN: All children under 18 must be accompanied by an adult. Minimum age for children on most tours is 6 months. Minimum age for South Africa and Dubai Tours is 12yrs. Minimum age for European Tour programs years of age. Discounts for children sharing a room as third person may apply to children under 12yrs  at some including providing an necessary safety equipment (Such as infant/child seats) where appropriate. Please note that many countries have adopted practices to prevent international abductions of children. If a person under the age of 18 years will be travelling with an adult other than his/her parents, or with only one parent, a notarized letter written by the parent, or non traveling  parent, granting authorization to travel including the dates of travel should be carried. 

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• PRICES: All prices listed are per person  based upon shared twin room occupancy unless otherwise clearly specified. Prices do not include items of a personal nature such as nature such as wines, laundry, water, beverages, food, (Other than at all inclusive resorts or where clearly specified.) Passport and visa fees, insurance, and foreign port taxes unless specifically indicated in the package inclusions. Prices are correct at time of publication; however, as airfares continually fluctuate and classes of service may have limited capacity. Tour package prices and availability will change accordingly, In case of human or computer error, MTB reserves the right to reinvoice for the correct price or service. A Full refund will be made to passengers who choose not to pay an increase, Provided MTB receives a written cancellation within five days of the price increase notification.​​

PAYMENTS & CANCELLATION: 

DEPOSIT: A deposit is due at the time of reservation.  All Deposits are non refundable and non transferrable.  All reservations (Except where specified) will require a deposit and will be clearly noted the amount due and monthly payment plan.

 

FULL PAYMENT: All Reservations can be paid in full at a time of booking,  As long as the tour still has available space. 

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LATE PAYMENT: If there is any outstanding balance by the final payment due date listed on your invoice, A late fee will automatically be added to your invoice one day after your final payment date. Late Fees vary. Please see individual tour description for late fee cost. 

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REINSTATEMENT OF RESERVATIONS: If your travel reservations have been cancelled, and you notify us within 14 days that you want to reinstate your reservations, A service reinstatement fee of $50 ($200 for international tours) will be added to your invoice and must be paid in advance in order to apply for reconfirmation of services. 

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LAST MINUTE RESERVATIONS: All reservations must be made no later than 30 days prior to departure. If requested service cannot be confirmed, Payment will be refunded. If Services Are confirmed, Final payment is due within 24 hours and all applicable cancellation penalties will apply. 

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FORM OF PAYMENT: US Dollar, Bank Check, Money Order, Major Credit Cards or Debit Cards. All payments made within 30 days of departure must be made by Credit or Debit Card Only. Credit Card charges will be accepted by phone or online to fulfill non refundable deposit requirements. There is a $50 fee for all returned checks.

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REFUNDS: If you purchased Travel Insurance through MTB refunds will be processed to the credit card(s) originally used for payment, Up to the total amount paid minus the cost of Travel Insurance, Or through company check if payment cannot be reversed to your credit card(s).  After a final payment date and there is a request for a request for a refund, There will be a cancellation fee from the vendor because after the final payment date your reservation and accommodation will be confirmed. 

CANCELLATION: Once reservations have been made, Cancellations will only be accepted in Writing or Text.  Email your cancellation request to lets.travel_vd@yahoo.com with your invoice number, full name, and date of travel. If you do not receive an acknowledgement within 48 hours, Please call 209-518-0843.

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RESERVATION CHANGES: Changes to an existing reservation, Whatever the cause, Will incur a $50 per person charge plus any additional supplier fees. This includes name changes to airline reservations are subject to full cancellation and rebooking. Replacing a traveling passenger with another travelling passenger constitutes  a cancellation, Subject to cancellation penalties, and is not covered by this reservation changes or additions after departure are subject to local rates at the time of amendment and must be paid directly by the passenger to the service provider. There are no refunds for unused services. 

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TRAVELERS WITH DISABILITIES: In order to fully enjoy your MTB tour, we recommend  that you select a trip that is suitable to your physical capabilities. Tour participants requiring any form of assistance, Including travelers with physical disabilities, Sight or hearing impairments, Are required to notify MTB  prior to reservations for review and our agreement. Additionally, the tour participant must be accompanied by an individual responsible for providing those services. Tour Managers, Guides, Drivers other Tour, Hotel, Ship personnel are not able to provide such assistance. In order to participate in Escorted other Tour,  Hotel, Ship personnel are not able to provide such assistance. In order to participate in Escorted Tours, Passengers must be able to understand and follow instructions given by the tour director at all times, both for the successful operation of the tour as well as for their personal safety. Mrs Travel Bug  reserves the right to reject participation or remove any individual from a tour.  If notification was not provided and or when in our sole judgement continued participation would significantly hinder the services to be provided to all guests. expenses. Expenses, including cancellation fees and or cost for alternate travel plans or to return home will be the sole responsibility of the passenger. Escorted Tours are fast paced often requiring lengthy walks over uneven terrain. In the interests of group harmony, clients should be able to maintain the pace of the tour.  Clients with special needs may be better served independently. MTB can suggest touring options based upon specific requirements. 

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WHEELCHAIRS AND WALKERS: USA Tours: Pursuant to the americans with disabilities act (the ADA) MTB seeks to accommodate disabled travelers to the extent possible and consistent with the specific tour itinerary. Nevertheless, You may find that certain tour features may not be accessible to the extent that you require a Wheelchair, Scooter or other special equipment to participate. We cannot provide individual assistance to travelers with wheelchairs or other mobility devices. We regret that some itineraries cannot accommodate wheelchairs or motorized scooters. Passengers are required to advise MTB of their accessibility requirements prior to booking in order for MTB to determine if reasonable accommodations are available. MTB will endeavor to accommodate special access needs, But does not guarantee that it will be able to do so in all cases. 

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INTERNATIONAL TOURS: Hotels, Sea and River Cruises outside of the United States are not required to comply with ADA requirements and therefore may not have Ramps, Wide Entryways or Elevators to accommodate disabled passengers or devices such as wheelchairs walkers and motorized scooters. Due to physical constraints and space limitations, Wheelchairs and Walkers and Motorized Scooters may not be taken aboard Motor Coaches and River Cruises. 

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AIRLINES: MTB is not responsible for the services policies imposed by the airlines. Airline schedules and flights are subject to change without notice. MTB is not responsible for penalties incurred for tickets, International or Domestic, Not issued by MTB. Travel due to schedule and / or flight changes. Airline reservations completed online are subject to review and should MTB deem it necessary, May be rebooked to match minimum connecting time requirements and or tour packaging itineraries in which case you will be notified immediately. Airlines reserve the right to demand immediate issuance of tickets whenever they determine that specific flights are heavily booked even when normal ticketing rules do not require tickets to be issued until a later date. In this instance, MTB will require immediate and full payment of the airfare. This situation overrides invoice terms and conditions and payment due dates. If full payment is not received, Seats will be cancelled by the airline and may not be available to be rebooked on the same flights or at the same airfare, Any replacement air arrangements and airfare will be the sole responsibility of the passenger. 

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AIRLINE TICKETS: Once full payment is received MTB airline tickets will be issued and are fully non refundable. Should airline tickets require to be issued earlier than the final payment due date, You may be required to pay a larger non refundable deposit and or complete full payment.

 

AIRLINE SEAT ASSIGNMENT: The airlines bear sole authority of assigning seats on group. All MTB contracts are for economy class seats only. If you require another class of service you may consider purchasing you own flights and purchasing your land only package from MTB.

 

CONTACT INFORMATION: Pursuant to TSA secure flight requirements, Passengers are responsible to provide MTB travel with their name as it appears on their passport (or other government issued ID when traveling) date of birth gender address phone number email and fax data for all passengers. Passengers must ensure that names are correctly listed on their invoice. MTB will not be responsible for passengers who do not receive  an invoice or documents or  denied boarding due to inaccurate information.

 

HOTEL ACCOMMODATIONS: All rooms requested are standard twin-bedded (two single beds) rooms with private facilities, Unless you have specifically requested a king/double size bed. Please understand although we will make a bed type request on your behalf, Bed types are subject to availability. Room selection in all cases is strictly at the discretion of the Hotels Management on a run of house basis. Triple and quad occupancy rooms consist of two beds for cruises, where triple and quad rooms will consist a twin bed for each person. Some single rooms are smaller than a standard room size. The number of persons accommodated does not dictate the room size. Although available at most 4 to 5 star hotels, use of air conditioning abroad differs introduced. Air conditioning is often shut down at night and from the end until the start of the summer months. All hotel rates are based on MTB agreements with its suppliers and are not negotiable. Hotel check in time is generally not before 3:00 p.m. and check out time is prior to noon. Please be sure that adequate arrangements for accommodations have been taken into consideration when a late night flight is being used. If a day room is included in the itinerary, check out will normally be 6 p.m. we reserve the right to make substitutions with hotels of equal standard. There will be no refunds for any difference in the cost of these accommodations.

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HOTEL AND CRUISE PROFILES: MTB Hotel and Cruise Ship profiles are based upon information provided MTB by hotel and cruise ship. Partners and their representatives, Including images and descriptions of individual properties. Star ratings may differ from country to country. MTB does its best to maintain current information, However is not responsible for any inaccuracies, Changes in description details or amenities or images provided by third parties.

 

MEALS: As  specified in each itinerary. Meals are based on the hotels or restaurants buffet or set menu. In general, beverages are not included, unless specifically stated. Although MTB cannot make guarantees, every effort will be made to honor special dietary requests submitted in writing at least 4 weeks prior to departure at Lets.travel_vd@yahoo.com

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TRANSFERS: Transfers are provided as indicated for each tour by car, minibus. or motor coach provided airfare is purchased from MTB if you purchase a land only tour, or if you deviate from the arrival and or departure dates as stated in the itinerary, you will have the responsibility to purchase your own transfer to the hotel. Your arrival transfer is guaranteed for up to on hour from your scheduled arrival time in order to compensate for minor delays, for any reason, beyond one hour from your originally scheduled arrival time. in case of delay, whether due to flight delay, immigration and customs, or time spent in reporting baggage damage or loss it will be your responsibility to make other transfer arrangements such as a taxi. Transfer costs are refundable and any additional expenses will be your responsibility. The cost of a transfer is more expensive than hiring a taxi, as MTB Transfer necessarily includes round service or dead leg meaning that our driver must come to the airport, hotel, or pier only to pick you up and necessarily loses a on eway fare, often the places of call (airports, seaports, hotels.) demand entrance and parking fees, where drivers may have to wait for up to an hour. MTB transfer drivers, while not employees of MTB are reliable. They provide you with a full welcome service, transfer you to the correct location and are prepared to answer your questions along your ride. passengers comfortable hiring a taxi on their own and do not require assistance will save money. 

 

 

SIGHTSEEING TOURS  & ITINERARY: Will be operated by motor vehicle, Its size dictated by the number of participants. MTB tours have been designed to accommodate individuals as well as groups. Times listed in itineraries are approximate and meant only as guidelines. Some Itineraries may have early morning start times for sightseeing tours in order to complete the touring during daylight hours or avoid afternoon heat in tropical and desert climates. It is your responsibility to arrive on time for all scheduled Tours,  Flights, Cruises, and Package Components. Arriving late may be considered a no show. in which case you will not be eligible for a refund for the unused service(s). We cannot guarantee the number of passengers who will be on any given tour. You may find that you are traveling with a sizable group or only with your own companions. Services, however, will remain constant no matter the number of tour participants. Persons requiring any assistance or who have any form of disability should refer to section *Travelers with disabilities* On dates including, but not limited to religious holidays and national celebrations, some monuments and sites may be closed. On these occasions, touring itineraries may be amended to reflect these weather conditions there may be last minute changes, sometimes after arrival, in affecting the sequence of the tour, locations visited and or hotels. Therefore, we reserve right to adjust the sequence and or substitute any hotels with others of similar category. In such cases there will be no cost adjustment. National monuments and tourist sites regularly undergo renovations, which can obscure the monuments view. No tour will be canceled due to renovations, however MTB will decide based on the conditions whether to amend to itineraries may contain suggestions for activities for your leisure time; these suggestions do not constitute an endorsement of any specific service provider and the decision to participate in any such activities should be made independently and with due consideration. 

 

 

GROUP HARMONY: To ensure the desired group synergy, MTB reserves the right to accept, reject or expel any individual who is deemed disruptive or incompatible with the interests of the group, including, but not limited to, individuals who are intoxicated and or under the influence of drugs leading to a negative experience for the remainder of the group, expenses, including cancellation fees or costs for alternate travel plans or to return home, will necessarily be borne by the passenger. All unused services are non refundable. 

 

CRUISES

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SHIP AND ITINERARY CHANGES: Cruise itineraries and ships are subject to change without notice. Furthermore, cruise ships may be chartered and or departure dates canceled, in which case all monies will be refunded. MTB takes no responsibility for ships substitutions or itinerary changes imposed by a cruise line and is not responsible for any losses you may incur including the issuance and or cancellation of airline or visa fees. 

 

 

MEDICAL SERVICES: Many ships do not carry a doctor or nurse on board. Should medical attention be required, local services will be contacted. Resulting charges will be the responsibility of the passenger. MTB and the cruise ship operator are not responsible for the services provided. 

 

 

HEALTH REQUIREMENTS: Check with your healthcare provider for up to date requirements. You may also check the centers for disease Control and or the world health organization for their recommendations. Required inoculations, if any must be recorded by clients' health practitioner on a valid vaccination certificate which the client must carry for proof by inoculation where required, individuals with heart disease, chronic illness, physical handicap, advanced pregnancy, or mental illness should participate in these rigorous travel programs. Any person who arrives to the destination ill with apparent fever or becomes ill during the tour, will be removed from the group and that individual be allowed to resume group travel. All costs associated with medical treatment and related expenses such as additional hotel nights or transportation not included in the original itinerary, will necessarily be borne by the passenger. Please note that some countries may require aircraft cabin insecticide treatment for in bound for in bound foreign flights. 

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LIABILITY DISCLAIMER: The information, products, and services, published on this web site may include inaccuracies or typographical errors. Changes are periodically made to the information which appears here. The content of this site is not guaranteed to be complete, accurate, or available and may be changed at any time without notice. MTB may make improvements or changes on this web site at any time. In no event shall MTB be liable for any direct, indirect punitive, incidental, special, or consequential damages arising our of, or in any way connected with the use of this web site, or for any information, products, and services obtained through this web site or otherwise arising out of the use of this web site. 

 

 

LINKS TO OTHER WEB SITES: www.mrstravelbug.com may contain hyperlinks to web site operated by parties other than MTB. Such as hyperlinks are provided for your reference only. MTB does not control such web sites and is not responsible for their contents.  

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COVID - 19 WAIVER OF LIABILITY

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In Spring 2020, The World Heath Organization (WHO) declared the

Novel Coronavirus (COVID-19) a worldwide pandemic. The Center

(CDC) Issued several preventative measures to combat the virus, Such as frequent hand washing, wearing a mask or face covering and keeping at least 6 feet away from others. If contracted, This virus has the ability to cause the traveler serious and severe illness. For more information on the COVID-19 Virus, Please visit the CDC webpage at www.cdc.gov

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I Understand And Agree To The Following:

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COVID-19 is a highly contagious virus that can be spread via person to contact;

After reasonable inquiry, Mrs Travel Bug provided me with the best available information regarding the pandemic-provided policies and practices of the vendors and suppliers in my travel itinerary.

Supplier(s) of Mrs Travel Bug may have policies in place to help prevent the spread of COVID-19.  Mrs Travel Bug is not the drafter or holder of those policies and I understand that these policies can change at any time:

I understand that the supplier(s)  may not apply those policies as diligently as the policies suggest and even if the supplier makes a good faith effort to enforce its good practices, some travelers may simply refuse to cooperate;

I understand that each state / country institutes their own pandemic-protective policies and procedures regarding COVID-19 of all state(s) / country(ies) listed in my travel itinerary, including any policy updates. I also understand that I may be denied entry into the country for reasons within or outside of my control;

I understand that by traveling, I can be subject to voluntary or involuntary quarantine either at home or in the traveled location(s);

I am responsible for knowing, understanding and abiding by the pandemic-protective policies and procedures regarding COVID-19 of all vendors used in my travel itinerary, including any policy updates;

With full awareness and appreciation of the risks involved, I, for myself, and on behalf of my traveling companions, including, but not limited to, my family, spouse, estate, heirs, executors, administrators, assigns, and personal representatives, assume all risks of travel and hereby forever hold harmless, waive, discharge, and release Mrs Travel Bug its officers, agents, independent contractors, affiliates, employees, successors, and assigns ( collectively the "Released Parties") from any and all liability arising out of or related to any loss, damage, or injury, including death, that may be sustained by me related to COVID-19 whether caused by the negligence of the Released Parties or any third-party vendor or supplier partnering with Mrs Travel Bug.

I agree to indemnify, defend, and hold harmless the Released Parties from and against any and all costs, expenses, damages, claims, lawsuits, judgments, losses, and / or liabilities (including attorney fees) arising either directly or Indirectly from or related to any and all claims made by or against any of the Released Parties due to bodily injury or harm, death, loss of use, monetary loss, or any other injury from or related to my use of Mrs Travel Bug services, or the services of Mrs Travel Bug suppliers or vendors, specifically related to COVID-19..

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